PLACING AN ORDER

 

PREORDER

DEEP OF GRAVITY COLLECTS PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME THE ORDER IS PLACED.

ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.

WE ARE UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

 

INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.   THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. WE DO NOT COLLECT TAX, DUTIES AND CUSTOMS CHARGES AT THE TIME OF CHECKOUT. YOU SHOULD BE PREPARED TO PAY THESE FEES AT THE TIME YOU RECEIVE YOUR ORDER. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

 

ORDER STATUS

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL, CONTAINING A FEDEX TRACKING NUMBER, ONCE YOUR ORDER LEAVES OUR DISTRIBUTION CENTER IN LOS ANGELES.  FOR ADDITIONAL INQUIRIES ABOUT THE STATUS OF YOUR ORDER, PLEASE CONTACT US AT HTTPS://DEEPOFGRAVITY.COM/CONTACT.

 

—————

 

PAYMENT INFORMATION

PAYMENT METHODS

 

DEEP OF GRAVITY ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS AND PAYPAL. PLEASE NOTE ONLY ONE (1) FORM OF PAYMENT METHOD MAY BE USED ON A SINGLE ORDER.

 

PAYMENT TROUBLESHOOTING

FOR THE SECURITY OF OUR SHOPPERS, WE HAVE FRAUD PROTECTIONS IN PLACE DURING OUR CHECKOUT PROCESS.  IF YOU ARE ATTEMPTING TO CHECKOUT AND RECEIVE THE FOLLOWING ERROR MESSAGE "TRANSACTION CANNOT BE PROCESSED" PLEASE CONTACT YOUR BANK IN ORDER FOR THEM TO AUTHORIZE THE TRANSACTION. 

 

CHARGING YOUR CARD

ONCE YOUR ORDER HAS BEEN PLACED, YOUR CARD IS CHARGED ACCORDING TO THE AMOUNT AND CURRENCY OF YOUR ORDER, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES.

 

REFUNDS FOR FULL ORDER OR ITEM CANCELLATIONS

 

IF WE NEED TO CANCEL YOUR ORDER DUE TO LACK OF PRODUCT AVAILABILITY, WE WILL NOTIFY YOU BY EMAIL AND WILL REFUND THE AMOUNT CHARGED IMMEDIATELY. PLEASE NOTE THAT IT MAY TAKE UP TO 10 BUSINESS DAYS FOR THE FUNDS TO REFLECT BACK ON YOUR BANK STATEMENT.

 

PAYMENT FOR PREORDERED ITEMS

 

WE COLLECT PAYMENT FOR ALL ITEMS PURCHASED ON PREORDER AT THE TIME YOU PLACE THE ORDER.  

 

PERSONAL INFORMATION

ALL INFORMATION SHARED WITH FEAR OF GOD WHEN PLACING AN ORDER IS CONFIDENTIAL. FOR ADDITIONAL INFORMATION PLEASE READ OUR PRIVACY POLICY.

 

INTERNATIONAL ORDERS - CUSTOMS FEES, IMPORT TAX & DUTIES

 

ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.   THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. WE DO NOT COLLECT TAX, DUTIES AND CUSTOMS CHARGES AT THE TIME OF CHECKOUT. YOU SHOULD BE PREPARED TO PAY THESE FEES AT THE TIME YOU RECEIVE YOUR ORDER. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION

 

 

 

 

SHOPPING POLICY

 

SHIPPING AND DELIVERY INFORMATION

 

DUE TO NEW SAFETY PRECAUTIONS, PLEASE ALLOW 5-10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.

PROCESSING AND SHIPPING TIMES MAY INCREASE DURING HOLIDAYS AND OTHER PEAK SEASONS.

ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.

PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.

 

 

SIGNATURE REQUIRED

 

DUE TO THE HIGH VALUE OF OUR PRODUCTS, THERE WILL BE A SIGNATURE REQUIRED UPON DELIVERY OF ALL PACKAGES.

 

 

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONDED PACKAGES

 

IF YOUR PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO INCORRECT SHIPPING ADDRESS AND/OR PHONE NUMBER, THE PACKAGE WILL BE RETURNED TO THE SENDER (DEEP OF GRAVITY) AT THE CUSTOMER’S EXPENSE. 

IF THE RECEIVER IS ABSENT UPON ALL DELIVERY ATTEMPTS, YOUR PACKAGE WILL BE HELD AT A LOCAL FEDEX CENTER FOR PICK UP.  IF THE CUSTOMER FAILS TO PICK UP THE PACKAGE FOR ANY REASON, THE PACKAGE WILL BE RETURNED TO THE SENDER (FEAR OF GOD) AT THE CUSTOMER’S EXPENSE.

FOR INTERNATIONAL CUSTOMERS, IF YOU REFUSE RECEIPT OF YOUR PACKAGE, THE PACKAGE WILL BE RETURNED TO FEAR OF GOD AT YOUR EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE AMOUNT TO BE REFUNDED.

 

PACKAGES WILL BE HELD AT CUSTOMS FOR 30 DAYS, AFTER WHICH IT WILL BE DEEMED ABANDONED. CUSTOMERS WHO HAVE ABANDONED A PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND FOR THEIR ORDER.

 

 

DAMAGED/OPENED BOX

 

IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER. PLEASE ALSO CONTACT US AT [email protected]

 

 

RETURN POLICY

 

ALL PURCHASES OF SALE ITEMS ARE CONSIDERED FINAL SALE. NO EXCEPTIONS.

 

 

FEAR OF GOD ACCEPTS RETURNS ON FULL PRICED ITEMS ONLY, WITH SOME EXCEPTIONS NOTED BELOW. YOU MUST SUBMIT A REQUEST FOR RETURN WITHIN 14 DAYS OF RECEIVING THE ITEMS(S), FOLLOWING THE INSTRUCTIONS NOTED BELOW.

 

ITEM(S) MUST BE SENT BACK IN ORIGINAL/SALE-ABLE CONDITION. THE ITEM(S) MUST BE UNHARMED, NOT WORN, UNALTERED, AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING, WITH TAGS STILL ATTACHED. IF YOU ARE RETURNING SHOES, YOU MUST INCLUDE THE ORIGINAL SHOE BOX.

 

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

 

ALL PURCHASES OF FEAR OF GOD ATHLETICS ITEMS, CONVERSE ITEMS, GF TEES, KH2020 CAPSULE, ESSENTIALS ITEMS, SOCKS, AND SUNGLASSES ARE FINAL SALE.  NO EXCEPTIONS.

WE DO NOT ACCEPT RETURNS OF FEAR OF GOD PRODUCTS PURCHASED AT OUR RETAILERS PARTNERS. PLEASE RETURN YOUR ITEMS TO THE ORIGINAL POINT OF PURCHASE. 

 

FOR INTERNTATIONAL – ORDERS

 

BECAUSE OUR ITEMS SELL OUT QUICKLY, WE ARE UNABLE TO OFFER AUTOMATIC EXCHANGES FOR INTERNATIONAL ORDERS AT THIS TIME.  SHOULD YOU REQUIRE A DIFFERENT SIZE OR COLOR OF AN ITEM YOU HAVE RECEIVED, PLEASE RETURN YOUR ORDER FOLLOWING THE INSTRUCTIONS NOTED ABOVE AND PLACE A NEW ORDER FOR YOUR DESIRED ITEM ON DEEPOFGRAVITY.COM.